Frequently Asked Questions
Everything you need to know about your LILYGO® electronics and orders.
What shipping methods do you use for international orders?
We primarily ship via AliExpress Standard Shipping, DHL, and FedEx. Delivery times vary by region, but standard shipping typically takes 15-30 business days, while expedited options take 3-7 business days.
Where can I find the documentation and firmware for my LILYGO® board?
All technical documentation, pinout diagrams, and sample codes are available on our official GitHub repository. You can find the link on each product page or by searching for 'LILYGO' on GitHub.
Is technical support available for hardware integration?
Yes, we provide technical support via our community forums and email. While we cannot write custom code for your project, we are happy to help with hardware troubleshooting and basic setup issues.
What is your return policy for defective modules?
We offer a 15-day return window from the date of delivery. If a module is found to have a manufacturing defect, please provide a video or photo demonstrating the issue for a full replacement or refund.
Do you support bulk orders or OEM/ODM customization?
Absolutely. LILYGO® offers wholesale pricing for bulk purchases and provides customization services for PCB design and hardware specifications for large-scale industrial projects.
Which payment methods are accepted?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and localized payment options provided through our secure checkout gateway.